Terms of Use

Privacy Policy

In order to receive or use some of this website's features, you may be asked to submit personal information

  1. Our privacy policy relates only to the information we (Transdev) receive from you directly. If you visit our website via a third party link your information may be used differently by the operator of the link website.

1.2.The type of information we will collect;


1.2.1 Your name and address

1.2.2 Phone number and email address

1.2.3 Payment details, (stored securely with Realex)

1.2.4 Favourite route and tickets

1.3. If you believe any of the information we hold about you is inaccurate or would like                                                                                                       to refuse marketing communication from us in the future, please email at enquiries2@transdevplc.co.uk

1.4. If you wish to obtain a copy of any personal data that we hold on you, please email us at enquiries2@transdevplc.co.uk

1.5. If you have a complaint concerning any breach of this privacy policy, please contact us at enquiries2@transdevplc.co.uk

Buying Tickets

2.1. Tickets sold through our website are only valid for travel on Transdev services and in zones and areas as specified by us at the time that the transaction is completed.

2.2. Passengers who fail to produce a valid ticket will be asked to pay the appropriate fare on boarding the bus. Refunds will NOT be given to those unable to provide a valid ticket. If student status is required or requested and unable to be shown the passenger in question will be charged a full adult fare.

2.3. We reserve the right to refuse any ticket which we believe to be invalid, out of date, stolen, cancelled, damaged or defaced.

2.4. When buying tickets online you will be requested to submit personal information in additional to credit/debit card details. Credit card payment are processed using Realex Online Payments to ensure a high level of security. You do not need a Realex account to make payment and information you submit will only be used for the transaction you have requested. We only store information about what you have purchased for our own use and we do not store any credit card details. Realex store card details in their PCI Compliant RealVault, no credit or debit card details are stored on the web server.



Your Online Purchase

3.1. Tickets ordered before 1400 (Mon to Fri) and before 11.30am (Sat) will be posted 1st class the same day. Please allow 3 working days for delivery, although most tickets should arrive the next day. Saturday is not classed as a working day. Tickets for durations longer than 1 month will be posted Recorded Delivery, and will require a signature. Tickets ordered after 1400 Mondays-Saturdays or anytime on Sundays/Bank Holidays will be processed on the next working day. We can only post tickets to the home address of the credit/debit card holder.

3.2. Please ensure that you check the details on your ticket on receipt. Should anything be incorrect please contact us on 01535 603284 or email enquiries2@transdevplc.co.uk for further assistance.

3.3. It is the customer’s responsibility to ensure the postal address is secure and correct.

 3.4. We cannot be held responsible for tickets delivered after the commencement date where applications have been made with less than three days notice (Mondays-Saturdays). If you elect to save your card details, these are stored securely by Realex payments.

Cancellation and Refund Policy

4.1. You reserve the right to cancel any order for tickets by forwarding us a notice of cancelation within 72 hours beginning on the day after our agreement with you was made.

4.2. In exceptional cases where it is deemed appropriate to replace a lost/ stolen ticket, we only allow one duplicate in any given 12 month period. However a second duplicate may be considered if the original ticket is returned within one month of you reporting the ticket lost/stolen.

4.5 We will not issue more than 2 duplicates within a 12 months period under any circumstances.

Damaged or Defective Tickets

5.1. If your ticket is damaged, illegible or defective, it will be replaced free of charge on return of said ticket to  Keighley Bus Station, Bow Street, Keighley, West Yorkshire BD21 3PB. Note we do not do this for ‘on bus’ tickets.

Use of Tickets (purchased online, on bus or over the counter)

6.1. Adult tickets for 1 month or less are transferable and do not require separate photocards. However please note that GoTwelve tickets can only be used by one person on any one trip and not used multiple times for multiple passengers on the same bus.

6.2. Tickets for 3, 6 or 12 months require a photo id card which must be applied for in person or via email at enquiries2@transdevplc.co.uk before a ticket can be purchased online, please see the 'Fares' section of the main website.




7.1. We use reasonable endeavours to ensure that the data on our websites is accurate and to correct any errors or omissions as soon as notified of them.


General Conditions of Carriage

8.1. In addition to the above, tickets are issued in accordance with the company's general conditions of carriage, copies of which are available on request or enquiries2@transdevplc.co.uk.

Copyright Notice

9.1. All copyright, database rights, design rights, and all intellectual property rights in and to all text and graphics, their selection and arrangement, and all mark up/layout/scripts, software compilations, underlying source (hyper text mark up language and scripts) and all other materials on this website belong solely and absolutely to Transdev. The back end CMS system and framework remain the IPR of Stunn Ltd.

9.2. No part of our website can be reproduced in any form whatsoever, whether electronically or otherwise, without our prior written consent other than temporarily in the course of using our website or to keep a record of a transaction entered into using this website.


10.1 When visiting our web pages, we would like to use tracking technologies which record information about your browsing habits. This can include a ‘cookie’ which stored in your browser. If you do not want to give permission, then please set your browser accordingly.

10.2 We use the information we collect to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our websites and types of technology they use. We only use this information to ensure our web pages stay compatible and relevant.

Liability Disclaimer

11.1 We disclaim and exclude any duty of care which we may owe you in respect of the information on this website. Your reliance on this website and your use of this website is entirely at your own risk. Nothing on this website constitutes an offer to enter into any contract. We exclude all warranties, terms and conditions implied by law in relation to this website.

11.2 You may not rely on any statement or representation in the website.
We do not exclude our liability for fraudulent misrepresentation or for death or personal injury caused by negligence.
We shall have no liability for any loss or damage you suffer as a result of relying on any fact or statement that prove to be incorrect.



12.1 Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.

Mobile Ticketing


1.1.  M-ticketing is promoted and operated by Transdev Blazefield, Prospect Park, Broughton Way, Starbeck, Harrogate, HG2 7NY.

1.2.  M-ticketing refers to bus tickets which are downloaded to Smartphones, via the Lancashire Bus m-ticketing app.

1.3. Lancashire Bus m-ticketing is supported on Smartphones using either Apple iOS or Google Android operating systems.

1.4,Purchasing m-tickets confirms acceptance of all Terms & Conditions.

1.5.Transdev Balzefield may modify Terms & Conditions at any time, and the most up to date Terms & Conditions will be available on our website at www.lancashirebus.co.uk and within the m-ticketing app.


2.1 M-tickets must be purchased through the app in advance of travel. Purchasing m-tickets requires either a wifi or cellular data connection in order to complete payment and download of the ticket(s) to your Smartphone. Purchased tickets are non-refundable and cannot be altered.

2.2.Once purchased, m-tickets must be activated prior to boarding and the ticket will be displayed on your Smartphone’s screen – show this to the driver. Your device must have sufficient battery charge to be able to display the ticket to the driver upon boarding and if requested to a Lancashire Bus inspector throughout your journey, otherwise the cash fare for the journey will be payable.

2.3.In case of any difficulty, the cash fare for the journey should be paid. Full details of any problems should be reported to Lancashire Bus by emailing m-ticket@lancashirebus.co.uk

2.4. M-tickets are non-transferrable and are locked to the registered Smartphone to which they are downloaded and cannot be copied, sent or moved to another device.

2.5. M-tickets which have been activated accidentally or which have been downloaded to Smartphones which have subsequently been lost or stolen are refundable at the company’s discretion, email enquiries2@transdevplc.co.uk.

Privacy & Security

3.1 Transdev Balzfield will only use the information you supply to process your purchases and maintain your account.

3.2. Payment card details are stored securely and will never be disclosed to anyone for purposes other than for m-ticketing mobile payments initiated by you.