In order to receive or use some of this website's features, you may be asked to submit personal information, such as your name or e-mail address. Such services include Comments & Enquiries, Lost Property and subscribing to our e-mailing list. If requested, from time to time you may receive information from Transdev regarding our services and promotions. Any personal data submitted to this website is for use by Transdev only, and will not be passed on to third-party organisations.
When buying tickets online you will be requested to submit personal information in additional to credit/debit card details. Credit card payment are processed using Realex Online Payments to ensure a high level of security. You do not need a Realex account to make payment and information you submit will only be used for the transaction you have requested. We only store information about what you have purchased for our own use and we do not store any credit card details.
Your Online Purchase
Tickets ordered before 1400 (Mon to Sat) will be posted 1st class the same day. Please allow 3 working days for delivery, although most tickets should arrive the next day. Tickets for durations longer than 1 month will be posted Recorded Delivery, and will require a signature. Tickets ordered after 1400 Mondays-Saturdays or anytime on Sundays/Bank Holidays will be processed on the next working day. We can only post tickets to the home address of the credit/debit card holder.
We cannot be held responsible for tickets delivered after the commencement date where applications have been made with less than three days notice (Mondays-Saturdays). If you elect to save your card details, these are stored securely by Realex payments.
Please ensure that you check the details on your ticket on receipt. Should anything be incorrect please contact us on 01535 603284 or email firstname.lastname@example.org for further assistance.
Use of Tickets (purchased online, on bus or over the counter)
Adult tickets for 1 month or less are transferable and do not require separate photocards. However please note that GoTwelve tickets can only be used by one person on any one trip and not used multiple times for multiple passengers on the same bus. Tickets for students require a student id card, please refer to the description under individual tickets for details. Tickets for 3, 6 or 12 months require a photo id card which must be applied for in person before a ticket can be purchased online, please see the 'Fares' section of the main website.
Lost Tickets (purchased online, on bus or over the counter)
Should your ticket be lost or stolen please notify us immediately. A duplicate ticket may be issued at our discretion. If your ticket is lost in the post, please notify us immediately and we will issue a duplicate ticket. We will arrange a ticket to cover your interim travel costs. If your original ticket is then found it must be returned promptly to us, using our Freepost address.
General Conditions of Carriage
In addition to the above, tickets are issued in accordance with the company's general conditions of carriage, copies of which are available on request
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No part of our website can be reproduced in any form whatsoever, whether electronically or otherwise, without our prior written consent other than temporarily in the course of using our website or to keep a record of a transaction entered into using this website.
We disclaim and exclude any duty of care which we may owe you in respect of the information on this website. Your reliance on this website and your use of this website is entirely at your own risk. Nothing on this website constitutes an offer to enter into any contract. We exclude all warranties, terms and conditions implied by law in relation to this website.
You may not rely on any statement or representation in the website.
We do not exclude our liability for fraudulent misrepresentation or for death or personal injury caused by negligence.
We shall have no liability for any loss or damage you suffer as a result of relying on any fact or statement that prove to be incorrect.
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